When you cancel a job and incur a cancellation fee, we don’t keep that money. We add the cancellation fee we charge you as a bonus to the job to encourage another driver to accept it as fast as possible. See Why do you charge a cancellation fee on bookings?
If a job is cancelled by more than one driver, the bonus reflects the sum of all the cancellation fees for all drivers that cancelled the job.
The bonus amount is paid to you in addition to the amount displayed to the passenger. The bonus amount is paid directly from ingogo, and is NOT to be collected from the passenger.
Bonus amounts are not included when calculating our service fee.