Before pressing collected it is really important that you confirm the passenger is the right one.
Make sure you ask the passenger what their name is and where they are going. Try doing this without giving any booking details away, as passengers may lie just to get the taxi. If the name and drop off are common you can also confirm the mobile number.
Once you have confirmed that you have the correct passenger you can press collected and start the trip. The app show you an overview of the route, before navigating you to the drop off.
Please do not press collected until you are sure you have the correct passenger. Collecting a passenger without confirming can lead to someone being charged for a trip that they did not take.
If you collect the wrong passenger please notify support immediately so we can refund any charges the passenger incurred.
After pressing collected you will have 10 seconds to undo if it was a mistake.