The majority of ingogo jobs are placed by passengers using an app. However we also offer web based booking facilities used by hotels, restaurants or individuals. When the passenger is a guest, we’re unable to charge them a fee in the event they cancel a job after a driver has accepted.
On all jobs placed by guests, we apply an additional $2.00 service fee that is placed into our Driver Fund. When a guest passenger cancels or isn’t at the pickup location, the cancellation fee is credited to our drivers from this fund.