If you cancel more than one hour before the pick up time or for an early morning pick up (3am-8am) you cancel before 8pm of the previous evening, you will not be automatically charged a cancellation fee.
Rather we will search for a new driver to cover the booking and if we can find a new driver within 10 minutes you will not be charged a cancellation fee.
If you cancel out of these conditions or we are unable to find a driver within 10 minutes, you will receive a cancellation fee.