In both New South Wales and South Australia all bookings and hail must be charged an extra $1 levy (including GST), which is paid to the government.
For rank/hail trips ingogo will NOT automatically add the levy to the fare amount. If your metre does not add either, you will need to manually add the $1 levy to the metre amount.
For bookings ingogo will automatically add the $1 levy to the fixed fare the passenger is quoted. Please do not charge the passenger extra for this levy as this will lead to them being double charged.
Please be advised this levy is paid by the passenger not the driver. Any time the levy is charge it is charged from the passenger.