If you're seeing this error, it is generally a result of:
- Flight Mode turned on
Check that you haven't accidentally enabled "Flight Mode" on your ingogo driver phone. Enabling Flight Mode disables all network connectivity. - Your network connection
Check to make sure that your phone has a good connection to the network.
Moving to an area not impacted by the outage should resolve the problem. - Maintenance
Although most of our updates to ingogo services occur without any interruption, there will occasionally be short outages. If the problem persists more than a few minutes, this is unlikely to be the cause.
If you've tried all of the above, contact support for further assistance.