You have arrived at your passenger's destination when they suddenly leap from the vehicle and start running away without paying the fare.
What to do: Remain in the taxi and let them go and report the passenger’s behaviour to the police.
What NOT to do: Get out of the taxi and chase after them or Remain in the taxi and chase after them.
You have arrived at your passenger's destination. When you advise them of the fare, they try to hit you.
What to do: Press your emergency button, allow the passenger to leave the vehicle and report the passenger’s behaviour to the police.
What NOT to do: Lock the doors so the passenger cannot run away or physically restrain them and call the police.
A passenger tells you that they cannot pay the fare when they arrive at their destination.
What to do: Organise a time for you to return and collect the money for the fare. Let them out and report them to the police, if the passenger refuses to make payment at a later date.
What NOT to do: Offer to waive the fare if the passenger agrees to pay you in another way or Lock the passenger in the taxi and drive to the nearest police station.
A passenger starts being racist or starts swearing at you.
What to do: Try to remain polite and courteous regardless of what your passenger says. Ignore the comments if you can, as that is often the easiest way to handle the situation. Ask the passenger to stop, which you are within your rights to do. If they refuse to stop, you can refuse to continue to drive them. Report the passenger’s behaviour to the police.
What NOT to do: Use offensive language when responding to the passenger or Lock the passenger in the taxi and drive to the nearest police station.