Assault of passengers
It is not acceptable for you to assault a passenger under any circumstances, even if the passenger is being offensive or racist towards you.
If you assault a passenger you have committed an offence and could face criminal charges, large fines and lose your driver accreditation.
Intimidation of passengers
It is not acceptable to detain a passenger (such as locking them in the taxi), threaten them or intimidate them.
There are no circumstances which can justify you intimidating or threatening a passenger. Situations which would be considered as intimidation are if you:
- lock a passenger in the taxi unless they pay the fare
- take a passenger somewhere other than their destination and threaten to leave them there unless they pay the fare.
If you were to intimidate a passenger you could face numerous criminal charges, large fines, and lose your driver accreditation.